Refund policy

Custom Products

All My Kippah products are custom-made according to the customer's selected design, fabric, colors, and customization requirements.

Due to the customized nature of our products, we do not accept returns or exchanges for change of mind, incorrect design choices, or changes requested after production has started.

Please carefully review all design details and information provided before approving production.

Order Changes and Cancellations

Changes or cancellations may be requested before production begins.

Once production has started, changes or cancellations may not be possible.

Please contact us as soon as possible if you need to make changes to your order.

Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please contact us within 5 days of delivery.

Please provide your order details, clear photos of the issue, and a description of the problem.

Requests submitted after the event date cannot be accepted.

If a product is confirmed to be defective or damaged due to a manufacturing issue, we will offer either a replacement or a refund, depending on the specific case.

Event Dates and Delivery Delays

We understand that many of our customers order custom kippahs for important events such as Bar Mitzvahs, weddings, and family celebrations.

We always do our best to produce and deliver orders within the estimated timeframes provided.

If a delay occurs due to a failure on our part to meet the agreed production or shipping timeframe, we will review the case and provide an appropriate solution, which may include a full refund.

Shipping carrier records, tracking information, and delivery attempts will be considered the official record of delivery status.

Delays caused by incorrect shipping information, an incomplete address, customer unavailability at the provided delivery address, failure to receive the package, or failure to collect the package from the carrier are the responsibility of the customer.

Refund Processing

Approved refunds will be processed using the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Customer Support

If you have any questions regarding our refund policy, please contact us:

Email: service@mykippah.com

WhatsApp: +852 5533 5660